Retail
March 10, 2022
Shoppers are most loyal to brands aligned with their personal values. Image credit: Gucci
By Sarah Ramirez
The stakes are getting higher for brand loyalty, as rising expectations from consumers, supply chain disruptions and changes in data use complicate the relationship between brands and shoppers.
{"ct":"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","iv":"2d884dfc6dbc5cb4536623fcadf8c041","s":"f11a4f6c96fcebec"}
Share your thoughts. Click here