Retail
October 4, 2017
Luxury brands rank near the top in a number of categories including live-chat and in-store technology. Image credit: Michael Kors, fall 2017
By Danny Parisi
As retail moves beyond the traditional store and ecommerce outlet, brands need to use every digital tool available to meet consumers' high standards for customer service.
{"ct":"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","iv":"e30d071e568c516ddcedca73de42be46","s":"ec1f400c87e52a2e"}
Share your thoughts. Click here