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Dec. 5, 2025
  1. Ralph Lauren, Team USA reveal 2026 Winter Olympic uniforms
  2. Guerlain Spa to launch aboard Orient Express Sailing Yacht
  3. Presenting bespoke models, Bentley tributes ‘Dutch Masters’
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  9. New film from Moncler marks return to Winter Olympics
  10. Balenciaga makes holiday statement in new campaign
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Retail

Consumers seek improved fluency, adaptability from chatbots

June 23, 2021

More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash

 

By Katie Tamola

As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.

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  1. Ralph Lauren, Team USA reveal 2026 Winter Olympic uniforms
  2. Guerlain Spa to launch aboard Orient Express Sailing Yacht
  3. Presenting bespoke models, Bentley tributes ‘Dutch Masters’
  4. France welcomes first Case Loewe location
  5. Off the Cuff: A Q&A with The 1916 Company's John Shmerler
  6. Estée Lauder Cos., Jo Malone launch AI scent advisor
  7. Sephora highlights the integral presence of Black beauty
  8. Luxury Unfiltered: The one question most luxury CEOs cannot answer
  9. New film from Moncler marks return to Winter Olympics
  10. Balenciaga makes holiday statement in new campaign
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Ralph Lauren, Team USA reveal 2026 Winter Olympic uniforms
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