Marketing
January 10, 2023
Hotel experiences, even in the high-end space, often resemble each other. Hospitality audits reveal how luxury is driven by soft skills and human value. Image credit: Sofitel Moorea
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","iv":"e4c584381ec54dab37d3e3cf834971d8","s":"c78efbec7894f3ab"}
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