Marketing
January 10, 2023
Hotel experiences, even in the high-end space, often resemble each other. Hospitality audits reveal how luxury is driven by soft skills and human value. Image credit: Sofitel Moorea
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","iv":"15be55a425b42af9b203f351e32d694b","s":"82d2a0ec6c72a388"}
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