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Dec. 19, 2025
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Multichannel

Multichannel service approach key to convert holiday returns to repeat business

December 21, 2012

 

By Tricia Carr

The increase in holiday transactions made via ecommerce channels as well as the tendency for consumers to exchange unwanted holiday gifts leaves luxury marketers with the opportunity to gather information from prospects and impress them through in-person and digitally-based service in the coming weeks.

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  1. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
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