Multichannel
June 26, 2013
By Erin Shea
NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.
{"ct":"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","iv":"c9821786a6c22ab5551aae1fdc291552","s":"5b9b11c5ff4b5b60"}
Share your thoughts. Click here