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Multichannel

Audi boosted brand loyalty 7.5pc by redefining employee experience

June 26, 2013

 

By Erin Shea

NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.

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