Automotive
August 26, 2019
Lexus tops the ACSI. Image credit: Lexus
By Sarah Jones
According to research from the American Customer Satisfaction Index, customer satisfaction with automakers has fallen 3.7 percent from 2018, pointing to further challenges for the industry in the United States this year.
{"ct":"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","iv":"49e852b47008e02feb1bd97fbfc8a1ea","s":"b30406bf15b36d12"}
Share your thoughts. Click here