Automotive
August 26, 2019
Lexus tops the ACSI. Image credit: Lexus
By Sarah Jones
According to research from the American Customer Satisfaction Index, customer satisfaction with automakers has fallen 3.7 percent from 2018, pointing to further challenges for the industry in the United States this year.
{"ct":"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","iv":"56b3ee186407a2bbd3dfa8326bc84a26","s":"4cc74adcdbdb59c8"}
Share your thoughts. Click here