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Dec. 2, 2023
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Automotive

Automakers’ consumer satisfaction slips as quality, value scores decline

August 26, 2019

Lexus Complete Lease Lexus tops the ACSI. Image credit: Lexus

 

By Sarah Jones

According to research from the American Customer Satisfaction Index, customer satisfaction with automakers has fallen 3.7 percent from 2018, pointing to further challenges for the industry in the United States this year.

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  1. St. Regis rolls out 'House of Celebration' holiday programming
  2. Pernod Ricard promotes longtime exec to top regional post
  3. Chopard sponsors Red Sea International Film Festival for second year
  4. RH Indianapolis opens on renowned 151-acre estate
  5. Gucci faces worker strike in Rome
  6. Burberry transforms customer experiences through digital innovation
  7. Investment migration host countries boosting climate resilience: Henley & Partners
  8. How Four Seasons used technology to navigate COVID and elevate travel
  9. Givenchy, ready to be edgy, breaks first campaign under new creative director Matthew M. Williams
  10. Thom Browne expands brand universe with Baccarat collaboration
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