Research
October 12, 2010
By Giselle Tsirulnik
There is a growing realization that the best way to know what consumers want from a retailer is to enable ways for them to speak with the company directly, rather than trying to guess based on past purchase history.
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","iv":"1d875f933843a468e025c3b8ca855b25","s":"2c3c8f54e9289855"}
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