Research
October 12, 2010
By Giselle Tsirulnik
There is a growing realization that the best way to know what consumers want from a retailer is to enable ways for them to speak with the company directly, rather than trying to guess based on past purchase history.
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","iv":"7e4003739fe0e8009e1cc80c4b1c96f1","s":"e19024095159f428"}
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