Luxury Daily
World’s leading luxury business publication
Nov. 15, 2019
  1. Luxury retailers align with pop culture, history in holiday pushes
  2. Value-driven positioning can prompt consumers to switch brands
  3. Why luxury-mass collaborations are booming in China
  4. How Gucci is making over its client service centers
  5. Introducing Luxury Women to Watch 2020
  6. Current retail technology and consumer behavior not yet in sync: report
  7. Mobkoi's Megan Nolan: Luxury Woman to Watch 2020
  8. Net-A-Porter, resale, real estate and AccorHotels - News briefs
  9. Burberry ties with Tencent for social retail store in China as H1 revenue grows 5pc to $1.65B
  10. Chanel blends aspiration and reality in resort film
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Marketing

Brands fail to consistently improve customer experiences: Forrester

June 18, 2019

Neiman Marcus offered the best customer experience among multichannel retailers. Image credit: Neiman Marcus

 

By Sarah Ramirez

Brands across sectors are struggling to raise their standards for innovative customer experiences and enhance their offerings and services.

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  1. Luxury retailers align with pop culture, history in holiday pushes
  2. Value-driven positioning can prompt consumers to switch brands
  3. Why luxury-mass collaborations are booming in China
  4. How Gucci is making over its client service centers
  5. Introducing Luxury Women to Watch 2020
  6. Current retail technology and consumer behavior not yet in sync: report
  7. Mobkoi's Megan Nolan: Luxury Woman to Watch 2020
  8. Net-A-Porter, resale, real estate and AccorHotels - News briefs
  9. Burberry ties with Tencent for social retail store in China as H1 revenue grows 5pc to $1.65B
  10. Chanel blends aspiration and reality in resort film
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