Luxury Daily
World’s leading luxury business publication
Nov. 18, 2019
  1. Diamonds are a form of art: DPA exec
  2. Ownership is the antidote to fashion’s eco impact
  3. Introducing Luxury Women to Watch 2020
  4. Current retail technology and consumer behavior not yet in sync: report
  5. Heritage and disruption rule in luxury, but is there a third path to success?
  6. How will Chinese luxury shoppers react to price increases?
  7. Research online, purchase offline trend is defining luxury sales: report
  8. Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders
  9. Altiant's Meryam Schneider: Luxury Woman to Watch 2020
  10. Gucci plasters artwalls with dreamy, free-spirited images for Mémoire d’une Odeur scent
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Marketing

Brands fail to consistently improve customer experiences: Forrester

June 18, 2019

Neiman Marcus offered the best customer experience among multichannel retailers. Image credit: Neiman Marcus

 

By Sarah Ramirez

Brands across sectors are struggling to raise their standards for innovative customer experiences and enhance their offerings and services.

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  1. Diamonds are a form of art: DPA exec
  2. Ownership is the antidote to fashion’s eco impact
  3. Introducing Luxury Women to Watch 2020
  4. Current retail technology and consumer behavior not yet in sync: report
  5. Heritage and disruption rule in luxury, but is there a third path to success?
  6. How will Chinese luxury shoppers react to price increases?
  7. Research online, purchase offline trend is defining luxury sales: report
  8. Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders
  9. Altiant's Meryam Schneider: Luxury Woman to Watch 2020
  10. Gucci plasters artwalls with dreamy, free-spirited images for Mémoire d’une Odeur scent
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