NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"339fb328d9630dd1c60ed3fae12b8c78","s":"423daab1c92acd76"}