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Feb. 7, 2026
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Retail

Brands, retailers must support customer service options with digital tools

October 4, 2017

Luxury brands rank near the top in a number of categories including live-chat and in-store technology. Image credit: Michael Kors, fall 2017

 

By Danny Parisi

As retail moves beyond the traditional store and ecommerce outlet, brands need to use every digital tool available to meet consumers' high standards for customer service.

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  1. Ralph Lauren, Burberry among Lyst Index’s top Q4 risers
  2. Champagne Telmont earns Regenerative Organic certification
  3. IHG dedicates new ‘Fancierge’ experiences to rugby fans
  4. Estée Lauder Companies raises full-year outlook
  5. Off the Cuff: A Q&A with Wheels Up’s George Mattson
  6. Aston Martin loops Breitling in as global watch partner
  7. Kering Generation Award X Jewelry returns
  8. Qatar Airways, Art Basel kick off partnership in Doha
  9. Versace hires Pieter Mulier as chief creative officer
  10. Louis Vuitton ambassador Zendaya joins Monogram anniversary effort
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Champagne Telmont earns Regenerative Organic certification
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Estée Lauder Companies raises full-year outlook

Ralph Lauren, Burberry among Lyst Index’s top Q4 risers
Off the Cuff: A Q&A with Wheels Up’s George Mattson
IHG dedicates new ‘Fancierge’ experiences to rugby fans