Retail
October 4, 2017
Luxury brands rank near the top in a number of categories including live-chat and in-store technology. Image credit: Michael Kors, fall 2017
By Danny Parisi
As retail moves beyond the traditional store and ecommerce outlet, brands need to use every digital tool available to meet consumers' high standards for customer service.
{"ct":"Yz6PwgQhz+Sb4bWwIWgm3myZ5W9f+fZ7z6XBoTlbaKT9jNZ4LG8ZAvydL6kjWDXnL9o+rJS0MLDyghNlwyuvx24N3xqHYE5qFKjKN6ryRXI3LhO4hwoMZrMbiA38\/UbMWXX6SYjIOUnAaDSovzUlwLpQz4o8fie\/n4M94lv7dvHSaBOVSBEP6\/aCBuzzCT\/ho\/Rh0HrAtvXcHaAym0HvgyzjwkgQvWX+j5np73VHT0dtnz1rVS8SHDUe3lrzKg9XIrQmIOVc56mga0xkcoLGvl\/8zIaIpZkVKsHkm4frt3XGdIN8xLUs9HrxY\/K5YvltlVfCuPMvYzyUPuFI4Z6zxGO9KNCI67kaEKVHB9uY3Vv3tL6Sbp\/7SSRrGmTZnMCnY9\/+MRhJE363oUL9B0wjksxvs6L82sLZl5kycBCdAdpJRrRx6XIkjBkgXMVX9qvVjz5i9TrZkDAwIoFCrj2auUEAQaXz5yGtwrGT5frQsvOXXdobh1T6TR5qWYUr5BVePANvQznDzNgRgr7arcxwjnlqqcnZDIoSHbi\/Qn0ywp6mIWOofHXcS5U0vLHm1NJH1ab64iadSJrvXm0IJXhPbLsuWdPcEghD7mF9cdO3foz5zappLGkdnUXV\/K7kJTQBmjbkiXCVIyiN0cJVitCbPCaWLJVIQ65L43prqwoWSmF2TQhupRyAp+fioDadDHTFpQ9ouICUW1CFsV27I\/wSZ3MU2iUFzLtJ6Qte0pb2oey6zGAQSumvokRY4BDesq2jDDwA33a+axAeULqlHmVrfaQwl2CSbZFV6hnbYnHCAYwhQxVhkzf2+Zo1sm+PcCwfcoENHp5Qhejxu6yuw0rdjikKV2NJ\/wOMB5XNhTweDvsyIr+IIZvnzoAvybDXsyr2yTlZAYLZJZ4wXyrNwyjHgmereBHd7h6sF3lFDIpA4YY6khO4DggXP0QI1TtSENB54fKJwZmAFL1lvi4qj\/V0Hur0as+g263tI6DEcxN26ATWQUKd+Gk4B+Lw6FSXQmWUcmy1MreC2Sbz0CuMO97sbDSE1hZFN1vlsF6vT\/5O4TglKkRjoC+p8qQINQkjmh58\/3Y8U+wqB\/BK1QyWMsqGF4bGf3Y1xZ0Vqsx7eG2yXCkNw8EC2XQHc8468M32d3k+1BRD3eIXBzKiw3oqU1ErWTFEmNzopPha0PeJWlAff1an7pK4rFR8etU1NZItfHFJMGFxFt2xJlZk6RU7DjcDzq5\/rSpoh\/MdUcXEItLxNW5d7VXw\/ggbF7iPob+j649kP\/j9MgkV9hvnKB1ZR3+cOIHIZZMqM+w9AM+uFLNQVFmWOLD+R2HJYdihUJ0YKhi8fj0JpZ5wpG+Vr97g\/P5GDaTRyIx31x\/rPstaE\/vNxHzeB8cStdUwRsraK202iYu6nlQxvxKLXIsru8dse4xXAnE6eJZ0PP2JRem3D2wAe4ZwuRPz0PjOVr6pKM\/xDVXerMzJQr5HQ+VhjuCm+ttU3ci4fGzRB90iT+1wvKESQrQbPBWZwClA+MXO8A9FrQDjFDcQaRrZlxqnl+LZ1zS8QvCUYr4aYI6K4UCsr0dA8b5G+NFywYp6AMp1WhBNImH8PLnRn5sXDkYTroXJmezq1+zA+idhL4Mpa9wmz1vWqFvNY+pHLdVU638b6R+9KBxtOdlgHv0pnqf58lm20fCqmyPYF3G\/wvA1Ob9pR3tIjQjsxXBFxj6s8+qR8jblYcXjRi+olspjIBiZZaNzFwgZN+gocCu2tUPscUcNmPbf3WGKV1wCy9zZcRWiNw1HC9fF4IKgR+yJDEAfZKXxMsxsSOuektT0+5n8xYFth4UXQJCktin310s0lM1F\/zAZb6kX+ru1G4jvMjqM7vCBAVlPZsUMTpIHD4hx\/Hbhuki51VRhUXmU+5iAyYcIkbO55qT3yVGbOCXucaXOThOYIbYCUBz9l9FgC3s5PYI1Cwn12URXqbGRa3JDpobTCzocpOO0sx\/ceFyKspgE3ImFDYCZa8OpOwG0uWKDAr2Db+r6LW6026n55Djo2pFcmFQK7tHAHDRme7YTmuu7Few450SjgOGIjapDLCuykU24fvCXgv3jF2uZy1loE\/1o9gPfjv\/JPJwnvMpHcnQtD4lwMqc3\/1UBV\/G9PVf57Mnx0HcaKlRm3jSAtXDIrfhJHzMRzHvAqpIIwa+LIBjOC6FCp7RCxMwSkgU7ayhrO2k88BOH9zbW\/XJugVfFJb7RqQcNy7WuIpvqCBbCJe+AjiiKAk5mF1+h8sdmT1bPCwhUpEyo+kBTgBU8Yp0vKtfgPck+IkOH4SFoybaukIXLzMQOZxeDsmhEoLYsw8oiABthy7HUFmDiumsoY81gjWd+8yBU77\/EIboiaG8\/oFJVgNwoK59OlaTMUTbP8YCgEIYMlmLLsuUt1zxWldREyGP7a7DHQ4BFITUe3ZfxcgRzQ1jvptIZMcS2DaSHYQDAgvFFI5ZKEmvU3V8+dRnFx8Yg6QKdhG9p5Q5RpcqeUJMwaNmjd9LyPNwqoBbXporKIsSwQVRn0+KOBihiMiN\/EdUDE0+5wNr1mnFntreQA6FiEPByRNIVhaHNouff6X9iHbgknifpci84UIAhZIy9EOhAiyrGTqCNVozyfDSUmiMC+g7DUKWIzBUYShCnGEzahjkjqhUvFhsKZhiuJj0zen4O\/kTaS\/771Doz9Q7ZjKLIEMWZT7eZ37Dr3fngbocDLlhPrJw5T6Sg\/xsb75m1XO62nUDDHkT3uer\/zq8CB\/1Rw1HRGY3oI49naR+ZJ\/Aht1BuJlMUrwmkwnwez3RM1+bXfsF7qzRA+MeB5lcxLV3HngPi4B3MisGg3gp74lWJdA9Xfco4ECOajKlrmkPHZAyj6+H5W5mODRnyNy4VlzE4V6mlvF8z3ssD7SSsfiHQlg2sWA0udCGpv7vqdnrtS539GJs6XtTFykmGqXywo7GaJYwBlfTSzOzmkqieYf0LQuaPLkaIgXitUwxuGyJE6\/84+eF0DE03OTwPGDIZOIB90+78F\/MeTeNc62w7jOK1NRiBS4cBth1ZZlFI2\/GAGOSFQTtW34q+bJhMPqA6oVsZC4eAHIkOUskn9E9Dq1otVIlSN7Hncjp+ddKU3+lcEhvF2mO1Q7ltHsFhg6eRHr405bQn+BPq8QGwQOyZOktMfETiKxNexGy\/+HNoE5HfI0k0jD4PdnbOhOBiTZ1+ql0ZWqNsNk9R8+KDIMgAnmExhem4XGsIaqK2nYVTgiICYvyFp2boVHtAzKPNQ4HR21m0aX4e8O8FIIY0\/SAEtlM6On5ZbXIxd\/j2zAE+qADrMJ4MeXnoG6\/rHEThZESqnYARtM6CsOJ62bX3ANdWBBBz7+67oVvs11SYVmqaOdxdCP9C1pTnZHA5MJ9+Zu42HtFrZY8BUVDNUZijpi94ofnueszDWrDz8zl2wTOAlLYo3ZVBPJHyfcQ23+W9noofzSRRvrZbSAw8zJxsplrNBHyWnDNjRrFZzbgucFw4tFSnMKaG3GzyNez69rfRu1gZo93QaKVb2axSUelnHKUlUJATYT69YIe+PzuQRpshmZC8lAcDaHqHRLEQ3jTMmcqyllFH7Vnk9f0kzYY\/1zZs7aR+k5vv\/XM34uhsHcxR0sBB82IwupJqx7buGBPDZXwZ3o7wwsygDGw7fxUrKFCkN8YfxP\/zDZgAJWHVozna8KBYyx\/V5fw6hWeA5gnwCq30Mb75ug8pn5VHwvo\/LiNjRIPSvi24uRh5OnDxvrz3wYy3unqA3cnEGWYhxOC5ZEEsUdeXKGwpNoDYf6ftlXLGTP39yzIK5VOObIBWpeqlaMjW2TeuxQ9eMsaYZRBUOpkmIKV9a0\/vfTJG\/ZgBuBVlYy\/bFCY68eJx+0bBJgF\/pR5U7aolAJ\/oi78uRF0Q8OmTBLUyXkxlwVfw+33Btc+o9Z3ieWWKlDvbyP\/fc1e9E1BqitBRzIv7G49Kuy61K2YXHXWGxnTtePKRifABybv\/RWsLg2BDoBIA1FIvfislu5pfMJXloMbztMtfVFvCOZGX\/bhnhtmm4wun7q9r2nL4\/kSp4PdalKmgvL\/Wp2EG+4y6cMNUIV9lNXtyEvMw2qeNB0udsIdmDiYVNzSfzbqaf0YNJxWqrrgR3xgqGSMOhKNZgckTjp1RlvZOzQFDdMqQtEHguGidmdRoDCzQhL95epYBM9w32x9JnT5LtuKQmRQxghrmI9AbnGcuVs72yttKiuhYsbHY85Kf\/OCmh69wCpnjm\/qzOEco0YJ9rzFF4C5is9WbcMUkR8Vw2uCvzkxrYJb9C8QY2GlxDU2LHdNCz\/U9Cyt32yaLQX6U0f\/bMBBg3ioUq4C+VPDe5EhZDwQHTF38jaUjlqlF5x9mIxM6r3VcAuHIzV8SP1Yucvv2Zds\/LF0KGso3YCY0Uu5KsAs3ebU4vInBTCmf3QzPw8iFAEqaIuGd2+anflKw7eLTtMqBZD7l3WOLAkq+4daFXlEZFgSyjx3j92OvL6tHNNjnzN2NF5jqTTjHpgeJvhlEyeOH74Bj9eEPfufq7DFOQQOMUxgz7TAprwueweHrYCiDQFxN\/0+aA4tv9CdisdiEK8s5v3xAgVtKmQpVDg80VejMl5zVdOxtOj0PRzsBD+BHpgsXvEhlz1AqdPgMGuvVF6Z3K09tZlf4JjKpkB7tFU01S\/rM24x3oPgrPGijFFjVLnJpjMop8R3uRUkMsXUL4JyjibRtJDsZGH4YKdTPLwQfdWdnwDcsvPleQUpKJ5meXMTbUDVQa+k2Ad423E5CstXCKKPT+JpYji5UwWcxZO4fi5WiqJDj1X\/CgdbUDlmYqM5Q9eVqmS3Tfw4js8yaBJEhw6dToDjRQnyIRy89EqMUGy6eRNPcAW9MfeYNGwMPpTMq+pNG5YnARqLsUaCJBrokeDAZKopp0x2WMeuXAnm6K5fdkPLC7fNJl3fEHPS\/6b4IKPMTnyDsCC9Q5lkvl5U9RgPuKobVLYI8iUrbrLeP2IXHLwd9HkvJOXMPumFgfs6nxAVRVTjChUaXncb7GeY939rW80+qAW8gEbevy8YOxS70hbQZHU3phFSN6hh6KiZx05tQMWbzAdx7Pb3uMb\/kS7gry5Zpa5\/uIq7eAXOspbecWRnVGPk+u2L+q0bQOdmDVCxkmOBhvVxjQnqlVo2ZXZmx\/K7uFyzjEh8455kCrZx+Bh01KSh37IuBuCHU6GG9so5kzR25jHvSY1SkR7ZILMPS52yaUpORCCoqOxOtynDlH2aCW2Oo5AnbJ8Ehif8jNHCkB3To4G6tQoWxsMQ+MwWKh6SXsARrMgJfy6elK0UzAtdB\/UMpuQSi53t6qyO0XirinQo2mF2qlLP59vrYJCoynjhC7zNRGcyr6G0lRuqW1Ew71H1\/1tB1\/301W7daBNT5P6oj1cJyl1GNf1mRFXg\/6hgFAKo0Xgbm5QScZ1fO8xuwCmNIaC0bQW7LKyC6eEhkhhPbu5bkJGduAI\/Ujy23Wzq1IBlh5S2UHw2+kNJErCLHJWd1RlsMxddwvMYnXwFCwX7MiqbsDP0bzdCSEjONsvrvW6Zg+0NhGlzOlobo4a30nmN\/+tosMYadMWzM7YpYOJ7\/1rft6kb+feE3QoqGsBfctWmMMq7Gm1WVEwuZhe9CfLDMurvyF9drDQKcSqmj7vHVth8YvoqjAq1kgCI\/uWDjs9UDv1R0rnkI2YMidxy1x1g8Z1N4vk9LMBUJd5uvxJ2AOYo2LokzoCHwVPWaQZ8JnXJ6fDAhWZVqeJicUOtL8XZqlA6pYT0dfRM5\/1gvO\/lYZuyabc7Adwipodi\/4BxZgUzCOWVYpeQQ4ZDEHcdWQPMJ1hy\/KA5MaEeT9wY6zyxdbC8bHOE3dqhNU1F4ByFecNKzqk323AG7zqD9CqB3T6FoaaXkSFestrf5S5LVWFWjWCAtj2mmUTg\/ahvw4jxU5zT4+lNgYcAayBU4pONHUph+oR8EoQAulXIn0b9pdBHXsqhme\/6a5C4k3BnxQnFiEbDUJ5Vk+QEj9t2pgsbi5GeHmylCUBZ7n+6vuZxOPTzNfn2RQwyXI0B7TDXzl22w+\/Pk1f2x5UuoHsd0MwpWWSsVetdSPMVcJc27tCrqUeoEKQQjeUgqN5PzKnpVBThZwy\/VBy4MEtEDYLKGA3ASKSVMbI+E\/2p4E+CJCPCbwYxt1Lp3Hap1OxhWFPUF6dyoyTqSLUWHMj5lC\/agjcVX6bymUZVQ9kWjKS8NIHIXHLLFxmTestRbwPH+Nlpzbl2ynBIUnCV3TKUWlij5OJlv7VeFur\/RA84bvx+EESgSDLBGCijPqV2yJegWlREje1jdgh88\/gSiB77zKGDgmsOYBs9doQ+gX9bbii75T2YL9Bul\/WjfWOFxBfmSXDxngKZOpSBo","iv":"b41138a0e1a90a8a57bbe1b837292499","s":"7b37c7cacb4332da"}
Share your thoughts. Click here