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Dec. 5, 2025
  1. New film from Moncler marks return to Winter Olympics
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  3. St. Regis Estates to premiere in 2027
  4. Dior’s ‘Lady Art’ project turns 10
  5. Hyatt names global lead for luxury brands
  6. Fendi reveals holiday window displays
  7. Presenting bespoke models, Bentley tributes ‘Dutch Masters’
  8. Mercedes-AMG partners with Brad Pitt, stages racing stunt in Las Vegas
  9. Chopard, Boss, Lancôme front AR experience from Snapchat
  10. Guerlain Spa to launch aboard Orient Express Sailing Yacht
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Retail

Consumers seek improved fluency, adaptability from chatbots

June 23, 2021

More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash

 

By Katie Tamola

As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.

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  1. New film from Moncler marks return to Winter Olympics
  2. Luxury Unfiltered: The one question most luxury CEOs cannot answer
  3. St. Regis Estates to premiere in 2027
  4. Dior’s ‘Lady Art’ project turns 10
  5. Hyatt names global lead for luxury brands
  6. Fendi reveals holiday window displays
  7. Presenting bespoke models, Bentley tributes ‘Dutch Masters’
  8. Mercedes-AMG partners with Brad Pitt, stages racing stunt in Las Vegas
  9. Chopard, Boss, Lancôme front AR experience from Snapchat
  10. Guerlain Spa to launch aboard Orient Express Sailing Yacht
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