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Dec. 17, 2025
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  8. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
  9. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  10. Moncler returns to the slopes for Grenoble campaign
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Retail

Consumers seek improved fluency, adaptability from chatbots

June 23, 2021

More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash

 

By Katie Tamola

As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.

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  1. Kering loops France’s Ardian into Fifth Avenue investment
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  5. Dior, Rizzoli to release book on Lady Art project
  6. Ruinart reveals annual Carte Blanche creative collaboration
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  8. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
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Kering loops France’s Ardian into Fifth Avenue investment
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