Most dialogue within marketers and retailers focuses on how to tap new technology and marketing to hang on to consumer relationships. What they should be discussing is the sea-change in consumer behavior expected in the next three to five years – thanks, in large part, to mobile and social.
{"ct":"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","iv":"602e830b259232068d43193d24b3d9e4","s":"3ac70f0e2d0b064b"}