Travel and hospitality
September 30, 2019
The Pierre is one of New York's most iconic hotels. Image credit: The Pierre
By Sarah Ramirez
NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.
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","iv":"8e890649514ecafff4754217548a6915","s":"8b5dc74cd974975d"}
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