Travel and hospitality
September 30, 2019
The Pierre is one of New York's most iconic hotels. Image credit: The Pierre
By Sarah Ramirez
NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.
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","iv":"5687bee7dd68dd38ac6c740e82c507d4","s":"14f5cc498e0e2524"}
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