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March 25, 2026
  1. Luxury Unfiltered: Most luxury brands have no idea who their client actually is
  2. Ralph Lauren strengthens ESG strategy, sets 2030 targets
  3. Supply-demand issues in Europe prompt brands to rethink retail spaces: report
  4. Estée Lauder Cos. confirms merger talks with Puig
  5. Gucci casts Kate Moss, Emily Ratajkowski in handbag campaign
  6. Natural Diamond Council introduces World Diamond Day
  7. Belmond announces summer debut of rebranded river cruiser, Marguerite
  8. Longchamp, France’s Shapers Club form artisanal connection
  9. The Macallan brings ‘Distil Your World’ series to Paris
  10. Boucheron opens first flagship in China
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Luxury Memo special reports

Customer service – Luxury Memo special report

March 15, 2019

Lincoln is one of many brands who provide exceptional customer service to its affluent customers such as personal drivers. Image courtesy of Lincoln

 

By Joe McCarthy

Luxury brands attract consumers with rare and excellent products, but maintain loyalty and grow their client base through customer service.

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  1. Luxury Unfiltered: Most luxury brands have no idea who their client actually is
  2. Ralph Lauren strengthens ESG strategy, sets 2030 targets
  3. Supply-demand issues in Europe prompt brands to rethink retail spaces: report
  4. Estée Lauder Cos. confirms merger talks with Puig
  5. Gucci casts Kate Moss, Emily Ratajkowski in handbag campaign
  6. Natural Diamond Council introduces World Diamond Day
  7. Belmond announces summer debut of rebranded river cruiser, Marguerite
  8. Longchamp, France’s Shapers Club form artisanal connection
  9. The Macallan brings ‘Distil Your World’ series to Paris
  10. Boucheron opens first flagship in China
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Longchamp, France’s Shapers Club form artisanal connection
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Estée Lauder Cos. confirms merger talks with Puig
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