Marketing
September 26, 2019
Store teams are at the forefront of the customer experience. Image credit: Bloomingdale’s
By Sarah Ramirez
NEW YORK – As the importance of customer experience becomes more apparent, a growing number of luxury brands are navigating changes in their emotional identities.
{"ct":"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","iv":"dfda29d4cb19fc40d15cf76c61991a71","s":"ed9330863ee95758"}
Share your thoughts. Click here