Marketing
September 26, 2019
Store teams are at the forefront of the customer experience. Image credit: Bloomingdale’s
By Sarah Ramirez
NEW YORK – As the importance of customer experience becomes more apparent, a growing number of luxury brands are navigating changes in their emotional identities.
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","iv":"c047d546456119a02bb94497ec6199fc","s":"212179dcff28b1e8"}
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