Marketing
September 26, 2019
Store teams are at the forefront of the customer experience. Image credit: Bloomingdale’s
By Sarah Ramirez
NEW YORK – As the importance of customer experience becomes more apparent, a growing number of luxury brands are navigating changes in their emotional identities.
{"ct":"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","iv":"3ff3444ac79feb5b78b02e1b2b8c5cda","s":"24c502c7eea9cb00"}
Share your thoughts. Click here