Marketing
September 26, 2019
Store teams are at the forefront of the customer experience. Image credit: Bloomingdale’s
By Sarah Ramirez
NEW YORK – As the importance of customer experience becomes more apparent, a growing number of luxury brands are navigating changes in their emotional identities.
{"ct":"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","iv":"8f75d37fa23e776eff4447554cc471c7","s":"0d8762eb2a3ad5b0"}
Share your thoughts. Click here