Retail
October 14, 2019
Louis Vuitton’s in-store services are catching up to its ecommerce experience. Image credit: Louis Vuitton
By Sarah Ramirez
Brands and retailers still fall short of consumers’ expectations for seamless omnichannel experiences, but luxury brands are among those that stand out from the pack.
{"ct":"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","iv":"27de34989f28e35bedf14a3757106107","s":"5a37810ba9eb278a"}
Share your thoughts. Click here