Retail
October 14, 2019
Louis Vuitton’s in-store services are catching up to its ecommerce experience. Image credit: Louis Vuitton
By Sarah Ramirez
Brands and retailers still fall short of consumers’ expectations for seamless omnichannel experiences, but luxury brands are among those that stand out from the pack.
{"ct":"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","iv":"d3531935603b9213df576e8f72be4f84","s":"83853513fe60cf2c"}
Share your thoughts. Click here