| | Retail Customer satisfaction hinges on fulfilling specific needs: Forrester  |  NEW YORK – Feedback and insights from customers are an important part of discovering what they need and want, but there is a vital method of doing so to ensure accuracy. Entire
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| Marketing Innovative brands are more trusted in eyes of consumers |  NEW YORK – As many experts say that customer experience has reached a plateau, practitioners need to drive different business outcomes by taking on new initiatives. Entire
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| Webinars Webinar on June 12: “Automotive: Consumers Truly in Driver’s Seat” FREE |  Register now for this free hour-long webinar June 12 at noon ET (New York) on how the automotive business is bracing for a tech-driven future that promises innovation and disruption in equal measures. Experts weigh in and offer insight, analysis and examples. Entire
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 | Retail Emotion should not be underestimated in building customer loyalty FREE |  NEW YORK – In today's ever-changing retail environment, it is becoming more difficult to retain a customer’s loyalty, but making a customer feel good during their experience will make a difference. Entire
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| Luxury memo special reports Cities of luxury: Dubai – Luxury Memo special report |  As the business hub of the Middle East and one of the world’s wealthiest cities, Dubai has attracted its fair share of affluents and luxury brands. Entire
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| Strategy Call for nominations: Luxury Women to Watch 2020 FREE |  Even as more women ascend the decision-making ranks at luxury marketers, work needs to be done to attract them to C-suite and key marketing, retail, media and digital positions in a business that shows resilience and long-term focus in good times and bad. Entire
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| Research Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders FREE |  This third annual State of Luxury: The Insider View report by Luxury Daily and Unity Marketing surveys 600-plus luxury insiders on their reasons for optimism and caution in 2019. Buy the 44-page exclusive research to arm yourself with invaluable intelligence, or get it free with an annual subscription to Luxury Daily. Entire
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| Strategy Subscribe now: Full access to 80,000+ articles, reports, videos and images FREE |  Stay abreast of the latest news, analysis, research and developments in the fast-evolving luxury business worldwide. Access more than 80,000 articles, reports, videos and images from Luxury Daily, the world's leading luxury business publication. Check out the monthly and annual subscription plans and gain full access to must-have luxury intelligence. Entire
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| News briefs Neiman Marcus, Starboard, Gucci, Fenty, ShopStyle and Sub-Zero – Live news |  Luxury Daily's live news from June 11 - Neiman Marcus Group sales down in Q3 amid promotional retail environment; Starboard hires president/CEO from Delta Airlines; Gucci screens Harmony Korine films during Men’s Fashion Week; Fenty focuses on experiential retail with New York pop-up; ShopStyle launches cash back loyalty program for luxury shoppers; Sub-Zero Group develops branding campaign around culinary experiences. Entire
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 | News briefs Chanel, Salvator Mundi, Fosun and Waldorf Astoria – News briefs |  Today in luxury - Chanel invests in green chemistry firm Evolved by Nature; Leonardo Da Vinci's Salvator Mundi "being kept on Saudi crown prince's superyacht"; Lanvin's Chinese owner seeks investors for fashion unit; Waldorf Astoria to sell condos, as Chinese owners shrug off glut. Entire
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