| | Retail Retailers risk losing repeat customers with frustrating return experiences  |  The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process. Entire
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| Apparel and accessories Tamara Mellon takes shoes on cross-country retail road trip |  Footwear label Tamara Mellon is continuing to rethink luxury retail as it takes its direct-to-consumer shopping experience on the road. Entire
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| Retail Apple, Piaget, Ritz-Carlton, Christie’s, Forrester & IBM to speak at LuxeCX Sept. 25 FREE |  Register now for the world's first luxury customer experience conference: Luxury Daily's LuxeCX on Wednesday, Sept. 25 in New York. Hear from experts at Apple, Piaget, Forrester Research, InterContinental Hotels’ parent IHG, Ritz-Carlton Leadership Center, Christie's, South Coast Plaza, UBS, Taj Hotels’ The Pierre, IBM, Pernod Ricard, Magellan Jets, Gaggenau, Altiant, Shanker Inc., Customer Experience Group and the Luxury Institute. Entire
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 | Automotive Automakers share future mobility visions in Frankfurt FREE |  Electrification is emerging as a top trend among luxury automakers at this year’s IAA in Frankfurt, Germany, as marques seek to offer sustainable solutions to drivers. Entire
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| Webinars Webinar on Sept. 18: “Holidays 2019: Happy or Not?” FREE |  Register now for this free hour-long webinar Sept. 18 on how the 2019 holiday season will shape up for luxury brands and retailers, with product mix, marketing, shopping channels and budgets all up for grabs in an atmosphere of uncertainty. Experts will share insights and offer tips to maintain and grow market share. Entire
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| Apparel and accessories Fashion: We have reached peak collaboration |  The current status quo seems to tolerate a continuous flow of throwaway collaborations that champion novelty over substance. Entire
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 | Retail Call for speakers and sponsors: China Outlook 2020 conference Nov. 6 New York FREE |  Like it or not, luxury's future is wedded to China's well being. What challenges and opportunities will Chinese consumers and travelers present to luxury marketers next year is the focus of Luxury Daily's inaugural China Outlook 2020 summit in New York Nov. 6. Potential speakers and sponsors are invited to apply promptly for limited spots. Entire
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| Research Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders FREE |  This third annual State of Luxury: The Insider View report by Luxury Daily and Unity Marketing surveys 600-plus luxury insiders on their reasons for optimism and caution in 2019. Buy the 44-page exclusive research to arm yourself with invaluable intelligence, or get it free with an annual subscription to Luxury Daily. Entire
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| Strategy Special invite to join State of Luxury 2020 survey – respondents get exec summary FREE |  Luxury Daily, Unity Marketing and The Home Trust International invite you to take this quick survey to help us produce the exclusive fourth annual State of Luxury study from a luxury insider's point of view. Respondents will receive a detailed executive summary of the State of Luxury 2020 and a 70-page book titled, "Luxury Marketing Disrupted: Evolving from the 4Ps to the 4Es of Marketing." Entire
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 | Strategy Subscribe now: Full access to 80,000+ articles, reports, videos and images FREE |  We invite you to subscribe to Luxury Daily and join the ranks of the smartest luxury marketers worldwide. Our subscribers include decision-makers and executives from the world's leading luxury brands, retailers, agencies, publishers, market researchers, universities and consultancies. Entire
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| News briefs LVMH, Prada, Rosewood, Jean Paul Gaultier, Louis Vuitton and John Varvatos – Live news |  Luxury Daily’s live news from Sept. 11 - LVMH to collaborate with authentication platform through startup program; Prada to spotlight sustainability strategies at New York event; Rosewood Hotels tops Guangzhou skyline with new Chinese outpost; Jean Paul Gaultier to receive humanitarian award for pushing fashion forward; Louis Vuitton visits Vietnam in Spirit of Travel effort; John Varvatos partners with CRM leader to streamline shopping journey. Entire
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| News briefs Tariffs, Hong Kong, Rémy Cointreau and Harvey Nichols – News briefs |  Today in luxury - Businesses paying highest tariffs ever as trade war rattles on; Hong Kong unrest also roils watch industry; Remy Cointreau names Richemont’s Vallat as CEO in luxury push; Harvey Nichols dips a toe into the circular economy. Entire
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| Consumer electronics Apple: The first hope-based company |  The end of consumer habit and consumer loyalty is near. But there is one constant that will emerge in the next decade to dominate consumer choices. Entire
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