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  1. Kering to acquire jewelry manufacturer Raselli Franco Group
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Retail

Retailers risk losing repeat customers with frustrating return experiences

September 12, 2019

Retailers have the chance to make the return process smoother. Image credit: Narvar

 

By Sarah Jones

The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process.

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  1. Kering to acquire jewelry manufacturer Raselli Franco Group
  2. Fendi pays homage to artist with playful puppet fall campaign
  3. Dior dives into French Riviera with escapist fragrance
  4. Brioni launches anniversary capsule at Bergdorf Goodman
  5. Hermès showcases the surreal for spring campaign
  6. Luxury Unfiltered: Why luxury must evolve from product to purpose to stay relevant
  7. Chanel unleashes ‘From Dream to Reality’
  8. Piaget fetes sixth year of USPA Gold Cup sponsorship with new timepiece
  9. Luxury Women to Watch 2017
  10. Pratesi continues retail push with new Boston boutique
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