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April 11, 2026
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  3. Luxury Unfiltered: Kering's 80pc opportunity starts with a question most brands won’t ask
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  8. Lancôme seeds longevity-focused skincare with 20th Century Studios
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Retail

Customer satisfaction hinges on fulfilling specific needs: Forrester

June 12, 2019

Retailers and brands need to focus on customer needs. Image credit: Secoo

 

By Brielle Jaekel

NEW YORK – Feedback and insights from customers are an important part of discovering what they need and want, but there is a vital method of doing so to ensure accuracy.

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  1. Chandon launches ready-to-serve spritz collection
  2. Launching Radar, Triple S.2, Balenciaga releases ode to ritual
  3. Luxury Unfiltered: Kering's 80pc opportunity starts with a question most brands won’t ask
  4. Gigi Hadid fronts new leather goods campaign from Miu Miu
  5. De Beers supports Desert Diamonds with bridal addition
  6. Louis Vuitton announces Regeneration 2030
  7. Subscribe now: $12 for 12 weeks
  8. Lancôme seeds longevity-focused skincare with 20th Century Studios
  9. IWC supports global marathon to prompt thoughtful water consumption
  10. Schiaparelli begins Harrods takeover
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