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Retail

Retailers’ personalization efforts fall short of consumer expectations

June 2, 2016

Image courtesy of Printemps Image courtesy of Printemps

 

By Sarah Jones

When it comes to personalization, retailers’ ideas of their own capabilities are often inflated when compared to consumers’ assessments.

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  1. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
  2. Dior builds five-story statement flagship in Beijing
  3. With ‘My Call,’ Rémy Martin finds meaning in new milestones
  4. Louis Vuitton shares names of final Watch Prize contestants, jury members
  5. Chef Yotam Ottolenghi to debut first Netherlands restaurant at Mandarin Oriental Amsterdam
  6. US luxury car market expected to double in next decade: BCG
  7. ‘Sound. Elevated.’ from Bang & Olufsen marks centennial
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  9. Coty earns ‘A’ score from CDP
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