NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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guGJhKRIF0+dIkdpwg2QH5UUmgt3jZIm6ciRmYavPhSETJoSnzJv5896sZfmu4q9dZz\/Zkj9sN4J4ztOd1Z8ZOfgBdC066ZOLGkBbE39WBh3zskkX2t7Yv1DZAulTc9\/iIK9psWaS9xzQ3w6WuWwX7R4kEjH7LeiBlEZF\/+NxqoPfZj64V\/2rxoDrnQfB5T0Mo2akbtSHSuHLTBUPx4dMFa8z3REUE8MUbVyWKeNJFsFNSbNAiNjUtJHPkCuZD+PzxChEm1VPL5Syn1G4UhwwnhRxC43pdZlm6R0ut4ve1tE3WF5fqtG4OAaythxLMbdLganBhOhLMOzKwdJ696Aj5cRXTESvY0vHl6y+eMYFaqItfQhEonMC\/jFJ2ccf9hz9+xnKzOBfkD2Tq4UtGCoTv6pl\/kMGVHbIoSvMVNQA9sNdtqee1TJIsPIVFIbUHWgY5TCcxRN\/qu3APOjHnf00FuAWXih2I\/TJ62bzKZDjO5qh8LNVVDwA5MME2UunT\/PiE+LkOBCz2aIVZGQDbKWVGnByPYl888iA9ZuYQPTBISoK2rK3a1DQLOpZ3u\/kUCfdcYLVL1t3AyGRKbvH0MaJFMdyIt56D8Bk7T4FtoxP3HDw6wQdZz4hdegpc2Kou3j12UQFWANqMFA+VOyJVkYaCutvBRY5Q+VBjN4gAjrVcr5wcaYb5aU+owdIF99PjXZkqpCABFrl5ghHujBeQsEx0p9q4ghTIAlKwrB6QyjYzMLbduvUZVmiMQMXkz8D5DtgSatUJgQnK8CUdV6XHbQjY2zThpbNhJ3p40J36fBRtIWrzNBPBxIib5FHfOaOn7KisxTFpTLRV3wjfpEECdZd4zoK6byjhQCYMGSOJlmxCJDgmDOXeJg+yWJwS8m3mLzKi5dmm9ly\/yGjyXwgK6XAcJG7O7+\/+c5h7Aa3p6UfYgxGZwkEw4YxyluXB6mTKQIK8otIZXK4bN8v5hjjBJsTMAQhoTspTRal92Fmm807x8Cb7dugKcRdw1QMqrWbhB1SvKJCW5VJGB62K7DRmETWUf6p992i0drX1EPDTlmftfR4yJf0lzp+1Ua9vb\/pvbqnjrotbUw4a55YvqzHxedgF5iqCZbxjhleGsbMvgjUB9YvsLAfZLLr+XEHC1rgLr8MqK6DNsf8Q73JrmHyDEj9e63E4V8yU72qLJz9hidX58HyVMrMtpN2KumFcccTjtBb8XZFPz88nlkSnbNdx+N5Njl+Yg618efe+3xK2UKw0b1gwGwZZhRXjJKJ1nR3PUnF8RuxX68LYup0E1Qa3S65zHbPUwDy4FhSTHXQfF5BvIdFKmdA7Tm4+5Pix0\/5ar3UsMIyzReZZ6KereQ8vJ5+8WaqwD34yKX\/+XyqXrXPaLdQpQ2zn+eNrKIiI02bPy+g+5+FwvjMOJuibpEfVWVkeZSDmlzuafDKw2Gqgo7fY36Rtu3PK6EmBWguRkRGguF91rXNDlxaLXiPGJ5DVCAZIKbBex1O+cXHD+PWzN1FmOGhxA\/aVHt59mtFOj\/x\/0en1Q44RW9Bjr8C3xMDA15qVnoTF7xAIWa2nnIuaG4cqbA8FS+OZfQ2wz+IdvoCY+FktUElIHaF18QZn2Zcx+7H8zT1e7BLzjMmRLCVCL99bp0IGpgHBHGAsdDkzK+49iCi9X2C812m4CQr1m6IkiVbU0nr5sZu8LhvyX5g+yNiUnKvvMsD1W\/71g7xO8YNa4\/OGuzErBrrdZ9DDZpx3QuVwQHG39C0AyKyiNvRUg76KcwAnVlqYRXB77DFn8Q6DVB+CoBMY23J7RdZcVgXOXeuQNA4KBmsG4dGNf0okd8f6FMUP9caU8qOO3aXuurl+pLQgNXhODM8PIY74x+S9hSZoQfohoBSpSXyp8dpN878o2dmcpx8VC7W+cfTTDTkmE79Iayxe3STXvwlZpNvPJz\/2isVZnF4Z\/dTjL4aNGxHj3XDvqeSmciBBifRVJ2AqQyG9mwAb6duwlzcTVNtVJ6I9V7UPa0sAsw4SQ0r0XiGQtd1pLjToaNO5+kd57v6\/zf+E+hcIzEV1pIl3JxUIGFCd5RX4qCuQoL1RN9OG8aGEn0rjpIeNjKbOBhbKbdXF2tXM8BBPgYxHilaWjiic1fXMxFaKPBiukoD3vH9O490L+2iGNYmx+L5gaqBlvSALllj+8P0M5nFphdsD4i6axxFF6ABRexqXn9VxbHndvnejxpFQ0LGvv63ERaVsi5KwGVB4lxdyf4BB03q69lDUWnmkc\/L82dO+xVKGyJJiMK8M\/NF90HqtJWROO+83zemT4sCd0dUbLuxMEBrkzQ23Ww7RMwwnlrERw4C9TCpmvaLDLgTmKKQRj\/Otb26CO\/J2KygO7jJXANdxfYJVAADo7yI0Kn6i38uMrAkJG1Nwh0qseum\/0nqYNtUhJuOLKAFHT2CcQaKORAnrsmq4I7Wd5nVqK9W1RpV+\/Ap\/DbaqZvKMSptVadAKAUZ9svXGBjvLesQVTyjTI1LZ+XMy8NV+sRfgkulcmfE99RjvS+P2A7jYO6EzhO0v+2GDVnhukT5YLRIGpOV1X+\/QS25JzrkG0neCgzPRA+2tSY8EjPxNBs+O7YaGuwJZ4gIcsJQLs4Apo2aw3sDrn2w9F5I1YR1o8OaT2lWyduZyCl2D\/qKW41zXLOlUqoFLcODsnbTv3V3F\/t1JQGEYlH4N791pAPu76L40h0492fVvmjheueNR0rSKfRwn3lJcqTr4gVTDq4m1FZgY5Jzm+NrM3H3Joc1d9FwYLz\/EnUYvazfPByINaEC4niISbNZ8q8Ey3fIxWygxFOGet0mJhZ5pjogedTPqIonlSwUojaGxRs\/r1SnYW3UyELG+HHwqtqUoAAYmt0HR7PGu0WOKBYGod2wy2kesFqWUCZDqXzc7jXtS5TukR3Ryrsyjzj9Mry2TJ4GhBuWrA\/EzUoYWvNFzwkeiSriOVIrE1pejgPy2wJoR+WVFBc2R1j1jj7zn2nZy5zvJayyn+76i9fqiE2sgrB7Z9\/JZeOaE4ln1nzXYThHM6KnDk\/8NIAkypziVHDHVXeG8gvRKraKfkZDH9ltnWkfx0JG4NVsVuOnJorHkaaSZB2iVaIjAyD2qOKY8aIEvz93Q7Kt\/au6E0HxLqVTIBwk1w3lRECDZCvaTwX7723Np5eb\/XtAqMTw65n2A7c35F0Gqqbixa3ant05P2I2r55ccJ\/7cLD+1T04FtUNpKbuIyxe7TzTDxxktJfgxtMs7AdJnH7DueE6nzHcTeoSRtidSw17PDUmCUltTBGMr91ww0BU\/NlJ6iwR+t0lv+oZnwES3UzAGkwkcGiYIzazw2NEsgf4zRsIdxCK\/fKY44iaJ2\/+KFX\/NgTLTN8NhH5lm1gVez9ctg41oXyPHyPv149oaLiX65sOPvGzJVx0wukJi88rLMK4Fz0TeE+qMdTLUvYg=","iv":"7504572a31dc380e8b56d661716ac086","s":"22ea2394385eed52"}