NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"0e09e8a14da74224edbb502b8e62d5d2","s":"ccbacd6d6de7943d"}