NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"612e54af0b53d8e07062274b89631168","s":"3311b3c1ef9f5fe8"}