NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"22ac722a2b8c45fbe6a551639f130a33","s":"5a36ee28ea81579a"}