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Travel and hospitality

The Cosmopolitan’s sassy chatbot shows customers a good time

April 9, 2018

The Cosmpolitan's chatbot users spent 30 percent more than non-users. Image credit: The Cosmopolitan

 

By Danny Parisi

NEW YORK – When The Cosmopolitan hotel in Las Vegas was looking for ways to leverage digital tools to encourage guests to explore the property, it hit on an idea: creating a virtual guide with sass and personality.

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