Columns
October 20, 2014
Ben Jordan is vice president of customer experience at InVision
By a Luxury Daily columnist
{"ct":"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","iv":"a00fe28a2c19cc6d5037c94f62e2f4be","s":"34468f947d98c1d9"}
Share your thoughts. Click here