NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"50c440336c940e814d6b79f5a9cd1004","s":"a53675c84a4d80a2"}