NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"0585699ad6d75e30901f05ef7c52f0b8","s":"245688a17c0c1fc3"}