Retail
November 7, 2018
Holiday call volume is up since 2015. Image credit: Bloomingdales
By Sarah Ramirez
As the holiday shopping season kicks into high gear, retailers need to be prepared to handle high call volume and provide quality customer service.
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","iv":"da539c1256c8458513916e0a3686b20f","s":"ef94c361b0455a53"}
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