Retail
November 7, 2018
Holiday call volume is up since 2015. Image credit: Bloomingdales
By Sarah Ramirez
As the holiday shopping season kicks into high gear, retailers need to be prepared to handle high call volume and provide quality customer service.
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","iv":"11b130fedc4c7585e68883c47480ecac","s":"19bfc9dffc889ef0"}
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