Retail
November 7, 2018
Holiday call volume is up since 2015. Image credit: Bloomingdales
By Sarah Ramirez
As the holiday shopping season kicks into high gear, retailers need to be prepared to handle high call volume and provide quality customer service.
{"ct":"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","iv":"5859da95c101d45258bc1993833f8b97","s":"d271fd17708e5df2"}
Share your thoughts. Click here