Retail
December 16, 2019
An online customer service team does not just answer customer questions — it also works as a personal shopper and micro-influencer, mimicking today’s popular livestreamers in China. Image credit: Nodress Taobao Shop. Illustration: Haitong Zheng/Jing Daily
By a Luxury Daily columnist
{"ct":"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","iv":"35c426245e396e51f9c98945c727ad11","s":"4b6dfa155afa2d67"}
Share your thoughts. Click here