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Retail

Consumers increasingly value customer experiences that cut down on contact

August 10, 2020

McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey

 

By Dianna Dilworth

Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.

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  1. Estée Lauder Cos., Jo Malone launch AI scent advisor
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  5. Dior’s ‘Lady Art’ project turns 10
  6. Hyatt names global lead for luxury brands
  7. Fendi reveals holiday window displays
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  9. Mercedes-AMG partners with Brad Pitt, stages racing stunt in Las Vegas
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