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Dec. 5, 2025
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Research

Luxury brands should cater to consumers socializing at home

August 18, 2020

Consumers are using more digital customer service channels in the covid-19 era. Image courtesy of Accenture Consumers are using more digital customer service channels in the COVID-19 era. Image courtesy of Accenture

 

By Dianna Dilworth

COVID-19 has transformed the retail and hospitality businesses as consumers become more locally focused, forcing companies to adjust their service offerings to to connect with their audience during this new “decade of the home.”

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  1. New film from Moncler marks return to Winter Olympics
  2. Luxury Unfiltered: The one question most luxury CEOs cannot answer
  3. St. Regis Estates to premiere in 2027
  4. Dior’s ‘Lady Art’ project turns 10
  5. Hyatt names global lead for luxury brands
  6. Fendi reveals holiday window displays
  7. Presenting bespoke models, Bentley tributes ‘Dutch Masters’
  8. Mercedes-AMG partners with Brad Pitt, stages racing stunt in Las Vegas
  9. Chopard, Boss, Lancôme front AR experience from Snapchat
  10. Guerlain Spa to launch aboard Orient Express Sailing Yacht
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