NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"e2d76465b992e4169eb4318b3906fb92","s":"2da59b041d6d360d"}