NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"ad25192175d8b94614fc67ae22f1fca0","s":"c7a947f3992ac2dc"}