NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"2da17ca6e40fc7584646202265989629","s":"09eda568e077c340"}