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Dec. 8, 2025
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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. Luxury automakers reveal new concepts, activations at Art Basel Miami
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  5. Guerlain Spa to launch aboard Orient Express Sailing Yacht
  6. RH opens Detroit showroom
  7. Luxury Unfiltered: The one question most luxury CEOs cannot answer
  8. Chanel spotlights cinema connections alongside actor/ambassador Kristen Stewart
  9. Balenciaga creates virtual fashion line for video game PUBG’s billion-strong player base
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