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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. Luxury Unfiltered: Why standard operating procedures are luxury’s billion-dollar mistake
  2. Balmain Beauty presents first prestige fragrance
  3. Bentley commits to cutting airfreight emissions worldwide
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  5. Saks dedicates flagship windows to ‘And Just Like That...’ display
  6. The RealReal returns to San Francisco
  7. Luxury Unfiltered: Why algorithmic perfection is the enemy of luxury hospitality
  8. Karl Lagerfeld reveals next chapter of ‘From Paris with Love’
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  10. Loewe Perfumes boutique takes shape in Seoul
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