Retail
August 10, 2020
McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey
By Dianna Dilworth
Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.
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","iv":"700e31553f87b24929ccd2608f4b7352","s":"acc24eab793f8bec"}
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