Retail
August 10, 2020
McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey
By Dianna Dilworth
Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.
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","iv":"2b4d3dbdc95047b3b1954f126c9d074f","s":"6ee14d8e57b44082"}
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