Retail
August 10, 2020
McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey
By Dianna Dilworth
Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.
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","iv":"9277fb6ccedc715ffba1577f8db04660","s":"3310ebd8e33e721f"}
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