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Feb. 27, 2026
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Retail

Consumers increasingly value customer experiences that cut down on contact

August 10, 2020

McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey

 

By Dianna Dilworth

Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.

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  1. Easter creations from pastry chef Maxime Frédéric coming to Le Café Louis Vuitton
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  5. Loewe names 2026 Craft Prize finalists
  6. Global demand for luxury hotels outpacing supply: JLL
  7. Luxury Unfiltered: The AI reckoning will separate true luxury brands from imitators
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  9. Jumeirah scripts hospitality story in ‘Our Flame’
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