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June 28, 2025
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Retail

Consumers increasingly value customer experiences that cut down on contact

August 10, 2020

McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey

 

By Dianna Dilworth

Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.

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  1. Printemps unveils VIP shopping suite at Haussmann flagship
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  3. Live music centers latest launch from Burberry
  4. Quarterly sales down at Versace, Jimmy Choo
  5. Bentley Home debuts picnic collection
  6. LVMH averts luxury slowdown, revenues up 9pc in 2023
  7. Luxury is about to have its McDonald’s moment
  8. Vera Wang owner enters new licensing agreement
  9. Off the Cuff: A Q&A with Charles & Co.'s Vicky Charles
  10. ‘Sustainability is no longer an option – it's an expectation’: Bain
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