Retail
November 7, 2018
Holiday call volume is up since 2015. Image credit: Bloomingdales
By Sarah Ramirez
As the holiday shopping season kicks into high gear, retailers need to be prepared to handle high call volume and provide quality customer service.
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","iv":"ac68d209dcf2a6f8c40aa4fcca5bfdea","s":"e9d35212a0300edb"}
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