Retail
November 7, 2018
Holiday call volume is up since 2015. Image credit: Bloomingdales
By Sarah Ramirez
As the holiday shopping season kicks into high gear, retailers need to be prepared to handle high call volume and provide quality customer service.
{"ct":"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","iv":"4af4243991e095f1ccdc9042391d354e","s":"ae5eff359d80174a"}
Share your thoughts. Click here