Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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4NWitGetYismW8jHLrRG49CkJ3ZfZodyG2QRYd1QYWCh5qNgIzU4vzjYe17H4yn869pk5XvpdxIGiAMplkb6P\/i2XlzOQymbzYw+GkrhBpjKQsKLjHJQrtcblVKHEnt\/UmxoM+pNHeSO8gUBHhiqONteCuvtKw9lYgsW6+sRGbZijHxxCHV4JDrhLxJUzx71NmBI7EZVOkLFIQYgKplZbrI2rQ3ZHMFXK4R+TFaIKF9ZXc22e8dS6SDYDvhAEmffIWTL+V898iEtHZstNkdgoyuVDjS51pAk4Ih6DAChrZ2+DFYdZS9RLPrdPtrK0H\/L3twCCQRVu8oju0dBTIPsrA58\/5s6ysATuw+Xx\/nYvyf19aigfKAqZ9RI1kpM3InTMz7ArqLmLvErgonNxrfpoYZDh0CfQ3MG2o3\/CNfEP\/7CmDr0n4ZCox5x+2YFwlN\/JXB1Dctk8V\/HGxgDBsirStfCCyC4DsWzGcXyoph\/pWT7N9VHlWvifOxNFwdZee9yqKmLD1tIc46o7VP+Ryqyyt4vllCh7vaSXo3jpKv2U3Gh\/0hJTUBuaAhE+dZ2bYL3FbPFNAunARLW+KU3Ws5euSrIAkGTN1ZM5miZ9O2GMpD2OPv7h1ZzZO7cPp+ucYLDrcOZpy9QRnDnjwQJ5EKu9TlaTgJ4oteNmYe03Wf1iqWClaWHjSBJohkL+I9bWw76TwHIUjD+sc6bzzN06GCP61wmkJvEy\/7LdFDMNr\/7vv0A2WJNwPmwj8eDF2XraSQj\/E7UhXyIWF1OI2P8mPIttS5\/o4tdjH2UaBmGuimshzGK9gocqPh3PiBh1WdOzhdVqnqmK4YDKsikcR+ISl7f16DQ\/CPKQjXcAwk07YN+7twAkkjqkV8ynl4W5\/4pgB72c3Jn9n\/AKW6wtn8lOHi1aW\/9UbTOO5Cx5F4Gid9AW6AtCcGVq+WOMMHMWA74Gu1FICOeltLC8C7NvUy5PK+9juB7Kjn2dOjBjZxm9YmGK9nU\/rc4sJHjSS6AvRLxB59Q3R\/ejj7V2kUSZzpN\/7mrvpoGl9oBgVkKvF5O8T3U\/5zQt8pZHXTi9XbkWKZNN8R1YfD7dIQieVpbfvziPpWCbfuO1ljAhilIrAiZpR5WzcWoCHVJVpe7gUw4OpBUdz8UviKfD0TfEbCQmzBO3+dVd1bfSApgYShCJo+9Nk+Spik5kZru9cljIHoxpmhpR2cZhpHRF\/1ForSwQ2oRXmfC4V1+aCryXdWVmeQmKL14fv\/bBUttotMu0WmZJU0htHb1ArO9UpUD5ozhZE\/uRjCpiNiWsTfc884+tEh5j2BbWsG1tZKF9YBP\/HnZfHVANCAws\/eGtb+ogcfQEXuylXPSlOOSfjDfU7w3qlXGpV2VSKRpgSp66KIV2QaeCmPKHPSxzjwMmzXyNhyV2l2NrZ\/9u5PmtDX2VlikX0e+VH5ToMwVJb7zaJbwO5LqBvwwkhI0U59dVRy4as+duUmcx\/EwFyeW0ZDpZSP8JflHCDSdmp+sw3OBlKAa0+\/0zmwEOHcKgAvvJWSm3DgF0tIA+fWsfJvHvgILIP809rwffa+cRpKZEcAKFIPWNnL1mXL2EOw\/FAIFpPPP4rIKEJOLmefe357i36\/hlJexQtYihju5\/NtZ8MEbYyym4rs8Op1HqTbtPTXW3WRd633G8sAr8ugMyx0wBRsu\/Ufy4U0f7kfqAsFNR53EXYu+MO2ldteQzRmrhx+7JOzygzDbW+j6ZjanACUOHSnl3zrDEMy3tMGghihgx+lAR5lBfE96yY42hrxRgKjkVU8gm7hszxSp+ky1GCNVBwQM7TLBZUQD6PrhpLNFbnffwd+k\/nximFypDFIW+qwwC4QIUbsV7G2YmdsBUHz2AlQK3uYwh\/Ww\/wW5v3Qqpe8xEskR+o\/JLjtJF\/1fCGpKr3YWNkVEB36KkFJddBSb3LDMTgR77ZF9xK4tMb9aTt7qgmSLc1b9Ae9QNuzfKRtZ5z+i2Jv9JelBt2ko7VNl7N1NFafbGjj7o5YmjrVQ08jRxdGk\/pkCovrs39n5cCG1rS8ICrnpTGqRtCBGI7jI9uDlGPpSRm07mxbZ0c21KUFDHj45csB1b5cd0Ao3YFLeXazr0XkZnn\/ymhQhyd6zHINbXdhqmIEaywT+JBEl+oJsKbY2gfrBTaqjx0j+tkwSCs+S+5lZ\/PZUCiAI1GqNpKsmYtFI5DINnn7lPNIh4KBKqBlh+HZdEcY\/ux1aVX8FHt6awzLT1hCxx0XNxi98U7F+NzYjI2ZDN4DS84NegtnDs2J3T+rpsBP8gMf4Yf7uozPUHMvRiPQIyzklQTiSniUDsbXC9oH6sPALxy97iw5ADYSeDfsdpzoXlkmnEHzDR5DmIdk9PrlFgIjTxbh0KKBieDC\/n\/uGu8FoQvOCRME6atVVKwIyiG7PTO6VGoqJnObCwkGjg4orq+PZ70wp0Hdfcal4akg9Au+LnmS8cTsihEter1hHrfFSzzZiRo\/BuQxzqCBZZudaAKY09xjSzP4rqLB55daeG8ApXmD1y3BBvt8IaD+2zdTkfB2x1HeChwwYljSBYiKyJ6TmX8QAqKmqvwCbm+OFQ9gqgyK9Rixr81IrJrVBD9qxElW9JI3Y0k0u6yguqCpdAYt01uaeH3G++bE5zmH5i5GaGjBEl3xlPOUGjGjwDhV+xX5GXAKWFZI1Cw33yifeJ\/7CNOAyMtqMlbGwjQ29pcHPETUiDHlDRohYrCH1U\/UfHWh+qF24oy3wfkOkzMGRYRUFg2iUXk98gPyCzITTws5mZsK\/IzHKpOBtarJ60kcsLPkUR\/dGyWgxmdf99M2dUK\/x9XHXptQLJoRsSIDmFgfrVKoAqXgfKXVyYJJMmKz8k2yckXuN\/DJd4t8B+2D8uZRzg4YfBDUpS6nojmAXPkQAgsJ5raUqNpUV8P7r9B+7QfI6DJF4tKY+Jnt8dlz8y00hyf7kWNxWkO+Skm2cXn1S0\/bfahuTweH1qCXzUjDPvd6fdzVwoZC0TcAeRTaU2qcccVz8pV7QcRvLQ7TxswwioPvFuo\/ZIO\/NMQugVSHQvlV0zrwntQuTbwQ2xA2JxsELpQQdi1NFswa03wwWuqAkL9TmLFmzb3qUvFMJZ7ZK3enYhBB656rwNpcGhuGL\/E2xAihH0xNE6vEcjnb2kELF5vb1m3Ywa\/rQQ+FZpHSVdRgkfHM38RMrhKvFW\/e+P5PlVR7rVRMd9QNfnGuR8gj4QDGAfkPI5P5f2szVlxW34+tDgU6NDkqf6Th1fANCiiMh7u2ZRNrTUhEHOThV31uHn33V2m+7a4PbqYHnMQTSMxwYFxMDeT6bwQL09aSBRmfffH3KbxOGm0HbmoPbo41\/UUrOyH5oKty1w5koVEzuj\/YgaGvgnDl46xXtljxG7+0tvEL0ZIIy0DZRpbNYzgX96tVb339z5H\/Zf\/WTikZYNVNDOb4yja9wRZNbxLvp\/ftbRnEyGh001m9xUHMiuyHcAkY5ZTTAEOD0SLVrqp6Mi4oCTXEhSBddiw9MGOw\/haFpDF2XV2nAJ7Y5ixPXcfgAoiFBlu2rU4ozH3Oy9NckCxPcOAuM\/eI2EUuS+3p\/d7U+BIvpoA8v\/dAMnIDBTW98DETkIEHwRxGWby\/XtU4p1LHscQ3ESaqrBEl+slLHk+oilqCeXY4y5l760x+qNE10QyyXG5Vowuje4dHxVIaYY\/lVo3O7UCqPk5P5L48SnOtx9NYFXNVHezYFmGEqj4jfwUjPmcaRw0JhDADogcqodSTgvrX3tOdFF0EBXzLi0qnVHtKZq+I6w3jisjMZ9y1MJNaHNXBiNznhSDxhC1xOEwW1A5swzRYqZRDpomkXOTZ00VBtmkdjCsNEbnX4AWYNfMXydJsTOR6+h7OP2DfTkXYIyaYkZhQoamX3XsYQQf6QTzhSublOLRgG8GFQu+OjSFPReUxlo\/n5ZL6GbTZcHyZ7TOdf+NogzICweXlCNk6xrccjwE0s8jGcxxQgWe\/USVXv8M3xEIitdnM9wLmyTexPOD5eOuwkp89jYL+LvsvVSMKitZ9ZSOxXVGLnsxIB7MjjfH3CLG6JKyARFSzSBVMZWQbC5r37p2KVkqhEotvYJiC9IvYRz81FjKej83f05GdnnWpzcjpkpi6A3xzY7LAewNVfipvY9TOeicutubwD6JbbT2N3cxNuh9QL+AuRcqPvWDn4QEea+VnRbFhmM1xnkFHHxkaIAlgtyqZeTQgS5HLrhTvPl26Fsp5ilvBzso6dfwh4fIrbgqwEIXtwbDXb7OVxXj8zrTesHOkD45OVlO9\/Wzc0Bsw+MTM0Ug9qQIBNiifCLDEc2ppQ9SjYoZ3rvCadLsEryVti9nUgnNRHbfVxhniWGWP\/QG7eQtElQpqDxfgOHptS3IhPU1pPHWM1qg+n7jduRBXZHemy43\/KbN\/UYIUJJFBUj0QJhO9l4+euruu4Hx9EN191x77kVJdr9MCIAY0RzblSP\/CORL+zN0QzZHtYAvDlJ\/3RKOn5OD80OvyAfm\/D3eV88vL\/vbsQBaNa\/DgKns7qrzKcbFck4LNUShxwgCtWpaMjSK26lZ+Ci3Zr6C14E53P8yeqoUO2TxiDCr6\/p9\/EJx9szW3zfcLC8MvHKrtpTV+z\/TMPSzGhgXF0w7LU=","iv":"1607b68850b57ff0ba1625215ac99c23","s":"78d05279eb80d928"}
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