Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"c5af9880283bd375540084e0c74bd979","s":"ddbf8f4231707285"}
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