Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"3f14cb3c317296495bf79b1bf59a1da1","s":"e4cb703d15771e7e"}
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