Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"d50396ebe7aedb2eb411aa17fbc958db","s":"0601f60039846157"}
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