Luxury Daily
World’s leading luxury business publication
Sep. 29, 2020
  1. Day's wrap: Aston Martin, China and Givenchy
  2. British automaker Aston Martin undertakes first single-home residential design project
  3. China luxury market to grow 20-30pc this year: BCG-Tencent
  4. Luxury flagships will remain key for brands to connect with consumers
  5. Digitization essential for luxury brands to prevent supply chain, overstock issues
  6. What does LVMH and Tiffany’s battle mean for the luxury industry?
  7. Givenchy, ready to be edgy, breaks first campaign under new creative director Matthew M. Williams
  8. More luxury fashion and beauty brands should dive into games. Here is why
  9. Bergdorf Goodman's Darcy Penick: Luxury Woman to Watch 2019
  10. Christie’s set to create auction record with Indian Mughal and maharajas jewelry sale
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Marketing

Efficiency, empathy essential for brands to meet CX expectations

September 14, 2020

For most consumers, customer service is an important consideration when shopping, second only to price. Image credit: Kustomer

 

By Sarah Ramirez

As COVID-19 has accelerated companies’ digital transformations, customer experience and service must remain at the forefront of brands’ strategies.

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LATEST HEADLINES
MOST POPULAR
  1. Day's wrap: Aston Martin, China and Givenchy
  2. British automaker Aston Martin undertakes first single-home residential design project
  3. China luxury market to grow 20-30pc this year: BCG-Tencent
  4. Luxury flagships will remain key for brands to connect with consumers
  5. Digitization essential for luxury brands to prevent supply chain, overstock issues
  6. What does LVMH and Tiffany’s battle mean for the luxury industry?
  7. Givenchy, ready to be edgy, breaks first campaign under new creative director Matthew M. Williams
  8. More luxury fashion and beauty brands should dive into games. Here is why
  9. Bergdorf Goodman's Darcy Penick: Luxury Woman to Watch 2019
  10. Christie’s set to create auction record with Indian Mughal and maharajas jewelry sale
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