Marketing
August 19, 2019
Emotionally intelligent organizations offer strong customer experiences. Image credit: Four Seasons
By Sarah Ramirez
Many brands continue to underestimate the importance of emotional intelligence despite the positive impact it can have on a company’s bottom line, according to a new report from Harvard Business Review.
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","iv":"1d13b4a379221196d339f6a3f9b92aa5","s":"84752434af57058d"}
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