Marketing
August 19, 2019
Emotionally intelligent organizations offer strong customer experiences. Image credit: Four Seasons
By Sarah Ramirez
Many brands continue to underestimate the importance of emotional intelligence despite the positive impact it can have on a company’s bottom line, according to a new report from Harvard Business Review.
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","iv":"0847b00edd7ab898b0030538975ba2a4","s":"1ae35b4b95c5310e"}
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