NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"fe72fd8e761cc59a91a0fcab79b75cb4","s":"8ef105c942c5803f"}