NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"caaaa1c3864ad778e304ca2a8c1be8c6","s":"777e2b1c68d10387"}