Luxury Daily, July 28, 2018 – 45pc of brands ignore consumers’ social media inquiries: report

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July 28, 2017

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Retail

45pc of brands ignore consumers’ social media inquiries: report

While the vast majority of brands have a Twitter presence, almost half ignore customer requests or inquiries through Twitter because they do not have the proper resources needed to manage the platform.

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Strategy

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Strategy

State of in-store retail – Luxury Memo special report

The in-store experience has traditionally been central to the luxury shopping journey, but threats such as falling foot traffic and changing consumer behavior are eroding bricks-and-mortar retail’s position.

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Food and beverage

Dom Pérignon links with delivery service for direct path to purchase FREE

Moët Hennessy-owned Champagne house Dom Pérignon is reacting to consumers’ on-demand expectations with a speedy delivery service.

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Marketing

Top 10 luxury digital efforts of Q2

Virtual reality is opening doors for luxury marketers to transport consumers and create an immersive brand story.

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Travel and hospitality

Rolls-Royce, Audemars celebrate iconic resort’s golden anniversary

Five-star resort The Byblos Hôtel is celebrating its golden anniversary through a myriad of partnerships that respect the hospitality brand's iconic status on the French Rivera.

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Travel and hospitality

VistaJet tackles Chinese traveler market with new digital platform

Private aviator VistaJet is expanding its China market coverage with a new Chinese language Web site in support of its recent compatibility with WeChat.

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News briefs

Shoppable units, Puiforcat, Bally, 1 Hotels, Kering and Coty – Live news

Luxury Daily's live news from July 27 - Real estate brokers are partnering with design firms for shoppable units; Puiforcat re-envisions store concept to capture brand lifestyle; Bally fall/winter 2017 hits “reset” following design team shift; 1 Hotels continues expansion with West Hollywood hotel acquisition; Kering’s luxury activities propelled by Gucci, Saint Laurent in H1 2017; EU court advisor agrees with Coty on third-party retail stance.

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News briefs

Marc Jacobs, Lanvin, Neiman Marcus and Matchesfashion.com – News briefs

Today in luxury - Will Marc Jacobs step back from his namesake brand?; What’s next for Lanvin?; Neiman Marcus to cut 225 jobs, assess Last Call's future; Matchesfashion said to be exploring a sale.

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Jewelry

Tips on buying preowned luxury watches online

When it comes to ecommerce, finding the best deal, options and overall experience can be difficult.

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