Retail Despite digital advancements, human customer service is irreplaceable  |  When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report. Entire
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| Marketing London Craft Week reflects global trend towards artisanal appreciation FREE |  Loewe and dunhill are among the luxury brands putting craftsmanship on display in London this week, aiming to give a broader audience an understanding of their creativity and creation. Entire
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| Strategy Final day: Register now for Women in Luxury New York 2018 FREE |  Register now for the 2nd annual Women in Luxury conference New York Wednesday, May 9. Speakers include senior execs from Chanel, Apple, UBS, Bally, BMW, Richemont’s Piaget, Kering’s Ponant, Dodo, Pomellato and Boucheron brands, Estée Lauder, Lalique, John Hardy, Links of London and Folli Follie, Boston Consulting Group, Assouline, Wavemaker, Shanker Inc., BPCM, Michael Aram, Quintessentially, Luxury Institute, Luxury Marketing Council and Centaur Media. Limited seating. Entire
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 | Jewelry Tag Heuer unveils look into the wild with latest campaign |  LVMH-owned watchmaker Tag Heuer is unveiling its full advertising effort shot among lions at a sanctuary in South Africa, months after pulling the campaign. Entire
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| Retail Value Retail puts hospitality at center of outlet shopping experience |  Upscale outlet group Value Retail is rebranding its collection of shopping centers to unify all of its properties around the globe. Entire
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| Real estate Asia-Pacific markets account for half of top prime city markets: Knight Frank |  Prime real estate in urban areas around the globe rose by 4.8 percent in the first quarter, but Seoul dramatically jumped ahead at 25 percent thanks to Gangnam's disregard for price growth control policies. Entire
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 | Research Luxury Daily releases new 40-page State of Luxury 2018 report polling industry insiders FREE |  The rise of the digital economy simultaneously poses the biggest challenge and growth opportunity to the luxury business, according to the newly released “State of Luxury 2018: The Insider View” report from Luxury Daily and Unity Marketing that surveyed 599 decision-making luxury industry insiders. More details in article on how to buy or get the report free with a new annual subscription. Entire
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| Strategy Subscribe now: $12 for 12 weeks FREE |  Never miss a luxury moment. Access the latest luxury business news and analysis, marketing and retail campaigns, features, special reports and live coverage during business hours. Check the $12 for 12 weeks offer for 22 percent off the annual subscription price. Entire
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| Classic Guides The China Report: Innovation in Luxury |  This special report, in collaboration with Jing Daily, is a gift from Luxury Daily to its loyal paid subscribers for their continuing support. China is the beating heart of the global luxury market. Most luxury marketers have their eyes and ears tuned to the likes and evolving tastes of Chinese customers buying luxury goods and services domestically and overseas. Here is a thorough examination of the state of innovation in China's luxury market. Entire
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 | News briefs Farfetch, Rolls-Royce, Balmain, Jaguar, Marc Jacobs and Matouk – Live news |  Luxury Daily's live news from May 8 - Farfetch debuts first hard luxury hubs for jewelry and watches; Rolls-Royce shows final preview of Cullinan before full reveal; Balmain auctions off Met Gala designs for (RED)’s Global Fund; Jaguar launches zero-emission airport chauffeur service with all-electric vehicles; Marc Jacobs celebrates fragrance launch with family-friendly Santa Monica Pier takeover; How Matouk used data to drive major ROI increase. Entire
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| News briefs Céline, Arab luxury, Tesla and luxury hotels – News briefs |  Today in luxury - Céline ranks bolstered with ex-Saint Laurent staffers, Arab luxury world 2018: Will brands adapt to the changing face of luxury?; Tesla gets a vote of confidence as supplier orders accelerate; Luxury fashion brands push into hotel space. Entire
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| Columns Preparing for Gmail’s passive opt-out unsubscribe feature |  Google’s Gmail recently announced several updates to its platform, including the release of a new unsubscribe feature that gives users the option to automatically unsubscribe from emails with which they have not engaged recently, potentially in the past month. Entire
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