Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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