Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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