Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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\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