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Dec. 13, 2025
  1. Sephora introduces new concept for SEPHORiA 2026
  2. Bugatti assembles owners for seasonal gathering in Molsheim
  3. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  4. Viceroy Hotels installs next chief executive
  5. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  6. US lowers tariff on Swiss imports to 15pc
  7. Diptyque plays with the surreal in holiday tale
  8. Off the Cuff: A Q&A with Boucheron's Hélène Poulit-Duquesne
  9. Valentino welcomes actress Dakota Johnson as global brand ambassador
  10. Armani Beauty appoints actor Keith Powers as global fragrance ambassador
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Retail

Despite digital advancements, human customer service is irreplaceable

May 9, 2018

Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's

 

By Sarah Jones

When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.

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  1. Sephora introduces new concept for SEPHORiA 2026
  2. Bugatti assembles owners for seasonal gathering in Molsheim
  3. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  4. Viceroy Hotels installs next chief executive
  5. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  6. US lowers tariff on Swiss imports to 15pc
  7. Diptyque plays with the surreal in holiday tale
  8. Off the Cuff: A Q&A with Boucheron's Hélène Poulit-Duquesne
  9. Valentino welcomes actress Dakota Johnson as global brand ambassador
  10. Armani Beauty appoints actor Keith Powers as global fragrance ambassador
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