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Retail

Outlook 2021: Omnichannel, sustainability driving retail

December 16, 2020

Brands must adapt to changing values of consumer markets as sustainability and responsibility become key. Image credit: Bain & Company

 

A push by luxury brands and retailers to highlight unique in-store experiences came to a sudden end with the onset of the COVID-19 pandemic, and the fallout will continue into 2021.

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