How H&M should go luxury – and what could go wrong

Published: March 28, 2012

Consumers may soon see a luxury collection by mass retailer H&M but, like all brand extensions, there are a few red flags. H&M must over-deliver, outperform and out-behave competitors to make it to the big time.

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Free-gift-with-purchase promotions incentivize brand loyalty

Published: March 28, 2012

Luxury retailers using gift-with-purchase promotions may not directly influence a consumer’s purchase, but they can offer an extended shopping experience that can result in brand loyalty and give luxury brands an edge without offering direct discounts.

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One Thousand Ocean misses the mark with print-QR campaign

Published: March 28, 2012

Luxury real estate company One Thousand Ocean had the right intentions by incorporating a QR code in its print advertisement, but missed the mark when the code was unable to be read on mobile phones.

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Bentley, Luxury Collection build loyalty through auction

Published: March 28, 2012

Starwood Hotels & Resorts’ Luxury Collection properties are offering loyalists an exclusive experience to tour Austria in a Bentley Continental, which may be the chain’s way to retain guests.

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