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Retail

Retailers risk losing repeat customers with frustrating return experiences

September 12, 2019

Retailers have the chance to make the return process smoother. Image credit: Narvar

 

By Sarah Jones

The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process.

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  1. Ralph Lauren, Team USA reveal 2026 Winter Olympic uniforms
  2. Dior goes for gold with flashy J'adore campaign
  3. Trust and transparency: The new sustainability currency for luxury
  4. CFDA bans fur from New York Fashion Week
  5. Tiffany & Co. launches About Love campaign starring Beyoncé, Jay-Z
  6. Nordstrom ignites gifting spirit with ‘Oh, What Fun!’
  7. Actor Justin Theroux puts The Luxury Collection’s diverse global portfolio on display
  8. Happy Thanksgiving!
  9. Luxury Unfiltered: The one question most luxury CEOs cannot answer
  10. Sustainable luxury is new norm, thanks to young consumers: Luxury FirstLook 2023
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