Marketing
August 28, 2019
Brands need to embrace technology to improve CX. Image credit: Cadillac
By Sarah Ramirez
Consumer-oriented technologies, including artificial intelligence and automation, will dramatically impact customer experience sooner rather than later, according to Forrester.
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","iv":"87ef72ba4c10abd01fd44930fc1709f7","s":"1af8a01c5cc0e2e8"}
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