Multichannel
June 17, 2015
Consumers emotions have a significant impact on their behavior
By Kay Sorin
NEW YORK – Emotions are an essential element of the consumer experience that brands must address to establish meaningful connections, according to an analyst June 16 at Forrester’s Forum for Customer Experience Professionals: "CXNYC 2015."
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cOI8lEzIxP+rgncODykCBrPcKR13nu0iQr2rGVa\/XDQaQEfNEvX6FUDF1vVfyN+OIpwPYgrM\/Dhxn3+a+CKGdmcT0z2sOZCU+1dzaRtn8nv6hPSe7IJSGrjC+a+HO3+2Fr+AKu1PVuHU\/GenGPEP40GiY7gMtnsgKbM8Vy1uXwEYBsdpLGxkVYPiOHU5ggYd+jv1MUvu0mlxGeNweg4F\/cZtNhdsesANHFG8MzdRS4AtIBGxzoUUGQ9PYQ0bYKAdLSUx2QiNNNiSHyfXs6Q3HcNqS8c\/YpWStKQP7rEQ80PioGnXk5zOwty319\/u0397dDAcGZQrecHbThnNEDhUU0hsZkkIfyHC7RJz6HrByATrNuUQ1SMkoWQpjmd7yiJ6yxDIEzYCbmzn8lEwH64dQNLP5r4aonORRDyGu2TPHR8ewrkbfEkX6CUsODbbMR3ftsq2Z4g9SMfMfHbolZlgb8lm5Iu1QLgTjSwBXyh\/8JQr7sqzXdu+6C7+lHRTZ+0FiIA2v81KLrRxf0MP23P88PjkooLw3FU9PGgRyyCqRg7zuQdSLlxAah5sSyLFX9KiJXK+9Jp1vwLJEQuGz1Reu8EE2aWJSSXRDcRSffGZKHjpb2SMdhZCOHqxp8mfiv0JNOk3Cp\/szrPIiM1IFo\/43yw5\/FqpUwWiC7wATlYpBT4KzH9StEBIpp4A4YY0nqQOp3KSGFpYWhkPK7i7oW3RA8Fvn2nvmcNQ7lu\/KtnaREy5lvgLfnjopUDfJ+KndHNS6yh0sNL\/uJIPn9e2sZ4x3\/9orGwXqus+Xpb2wuMs1zTEpsQ6\/afKwLlbEav0KqY7DtVRSDddJy45wbjXU8qPFqPorRgYZ875G1VGgkGSXhUtC2TNlNnLI\/RPFt\/4lmr6tfWk59YRCD4svub1TwRQtG0b179nLFaTjGrWgN2QXqDCOj7X+qf+\/NjyCnUXjChzaVdomSCWkeADpwjv+a3SwuAh9lKJSmg0HyJdIE5IZWCQzgScnpblzLmPtRWgIoJujL0kgr+U9s8g9kut7YFgIu6fHWy8W6tkEiNM3lWpIDHi2QjBWeo4ONkh77Whtkg7EFQ1wxXtr5QyqmZY9IvT6ndu+\/EJDBxDK26JletOSOzIzm\/X1FDCu\/FxBRxkXwgZiPSTVMeLsAk7Ap7RW2bDXY+GEf2ruYe7jWW5eczLwVmCR0aMZs32eDrdxi7+TWDGVIXLjd9JFNJYdaN1ah7nmtPIEvvj\/A77LaYwiS3PM7oiTQv0RgsBm4vTJ9UgMUQ26WPnJTg9x5JsX3QnCt3o+yTZW6zvIKSqfsQe21tZj13Ad1XRPWSi8EOw0OOof4GsB37UfgxWZzPz5ibfA52y3cNu68\/+FnpbQqCf8n7DB3fSA0q1y5ZTkHgVEqU0mK6dNBfBm6+O1+2EJAWlcGDC8k9qerxvgLoAD6RL04DZeuvUeQty5YpCfcxAJq1PpXEsYpwyBcgn8aQCucCQLraXfmFjYmdRH5O+PpCP+SysIkbXtynUEjg0W8aHGGhYlMI3aAnAgvZhYfoFmKaVtm3Jp0xMLRSwrCnROdelFLfr7uElhRWzQxXbAOwxS+MdfHXMLfOX41Kfvh6liiraEOKdrqyeJIbWkIcbWjbEZhgtOiah0UKY3ihLPXpbRT6yfWgAgnCE6B6it+jFcuel0J85e40XvRhIkYeYWIRnvY+yF1OAktMDD0k9XuIOxcoh88uKE6SC33placLAZLm22ZAGXvYTTPq8Yv7SPs3M7Jc\/Le7mKLNFLg91CDrHeabnng7VThEMnM126XTMzlhocOeXbBDZLxres1YfaStmZQein4ulA5SoxxoBE2CwfWGCLb0U63e4NHZN5R4Vyk+TOzFJcxDH9yqbsmiQCJlltSZgki7o0Ma6WoTN2ho3drf8h\/rpNntCzURa1hYziqcl6ptcbeIyFAgKuYV\/q0+s2xJlX4nwBmu33IPgM8pjhKag8IsEr0LbHolhdE+j6AblOR1Lx9yk7VOILL2+R05aolyDtJKogIVXfyAXvQj+NDBgEsr1Uw75DMW2kdxGoLX6SC3kk3PPqQnWE56SezxAQPZp08XO2HGbbapnz7w5wsddRVOFOBV8Did59aa+oI2ghwFx7GYdLYDWxdH0AHWgI\/Eyf854F3L74HXjhkyU1XjuIydnbm3\/\/Fjr3Sak7OFu+6dEmt7IejY9XKLqRZjTF4sx03TA0keB7Q3K\/6LTN3jGxRekpnowM\/Bk8zNr7EUzdDRp9qVVyBMO5Ks2mjppNJal2Z+GuaYB66+LYvJaqQDfFmzCywrnHquajhwwRirnKfg80Rmz4JajIjSo+zfH4thp6luuZASDh4vVt4ntpM7Qo\/GcZaE2+I9sfvPOCTASCTjfuQA7sxUQ6HM0\/YT0QRX7j3gXrZTFmUm7hvMibuwCGPmu25ByhuYkS7Hm41wefC8ROlGj\/GeRg40UowTe6sxfgnyrPVgFH44nVrlUk8HLfQl3jxIKaIB9o38AwfSjBs34hcWtijHmS+S5LCvWhrr0dZ\/UH\/QalDOtnIVR7OgnXqsDXV8ptnNdrrJOwjtGeum0sK5mrocf9SQDlJk144Ho4BnM5fe8zpx8shOyjjx1YqZwdhjPlxtlWLEJNQt5YaSvF92byFFsgcmMNNlIx6WTImymMFGuWf74\/aPIGAt3\/fjohJccUXBI31+V55RMUHfwEp5iDdapafXj535vx8QZ+sjR2\/Xf9SzFIvawb3zJlre5pVDPPXwdAXuRfqpdbDQN\/tVbEUGlgjQ99gycQFvwX1kJ7aPe89HYsR2z7TUsPSu41\/PwmNnnQKo\/+HkwwqVmcR86VRTjXsYumRbl\/mOWkZvfADJhIN2ynoqqW\/G4UWtOi6xPC51nLNIi+LdoIiIPE13abX3KShTbwJA4tofPjglKtEpegdZhoGhrfDZm2dYoyJoWlRFUpLqlv9VkPIM3qmzusGe2mmcpxIKdBTk4sAjeT7ZQ067OiIPWaBS1RO8VZo6hu3fNx44NTDNewDam\/iO78g70q6Sdqf7k4Mu8RYgsL3L8kacz\/T7y6VPpv\/7YBhIIQJSeDMHqgWySPiuk16un7vhHrhA\/zAKPHdw0THXxeRKPcCxNAg5A2XzgX\/7S7OMEAb\/am18Wy+Uzb1gXhmo0kH8GVf9PcTwyngd07eNpdLws7BsPUt3DR4m5XIIFYULB07tCT4IuImCwk2yi7mO7VeZN0DWB96pkhRhqqjk+dMEhSrphsZEI9kSYZVk14RUe0hBMKeNEpXVd6I3bjeqVmnn2vfA6oVe8LxnjznRxiIaT7KlKpSNQYiJz5+CkhGdM7LGySn9","iv":"10186416f44189e8651efea5285467b0","s":"62fb34ad9cb92dd3"}
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