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Travel and hospitality

Customer experience means understanding clients’ needs

September 30, 2019

The Pierre New York The Pierre is one of New York's most iconic hotels. Image credit: The Pierre

 

By Sarah Ramirez

NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.

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  1. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
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